About Square Enix Group

Square Enix believes that the feedback, comments and requests received from our customers are essential to the advancement of our group's products and services, therefore we are committed to strive to apply your voice in improving our products and services.
At the same time, there are instances where certain customers take actions directly or through our support centers, or towards our group executives, employees, partners who are involved in the creation and distribution of our group products and services, that constitute "customer harassment," such as denial of personality, violence, defamation, intimidation, advance notice of wrongdoing, advance notice of obstruction of business, harassment. Such actions do not only prevent our employees and partners from engaging in their work with a sense of security but also causes disruptions to other customers. Square Enix will not tolerate harassment and will take action as necessary.

Should Square Enix determine that an individual has engaged in an action against one of our employees or partners that exceeds socially acceptable behavior or is harmful, we reserve our right to cease providing support services or to refrain from providing our group's products and services.
Where such action is egregious or with malicious intent, Square Enix reserves its right to protect its employees and partners and to take legal action or criminal proceedings upon consulting the police and/or lawyers. Actions which Square Enix considers customer harassment or to exceed socially acceptable behavior or is harmful include, but are not limited to, the following examples:

Act of violence, violent behavior
Abusive language, intimidation, coercion, duress, excessive pursuit or reprimand
Defamation/slander, denial of personality, personal attack (including email, contact in contact form, comment or post on the internet), advance notice of wrongdoing, advance notice of obstruction of business
Persistent inquiries, repeated visits
Trespassing by visiting or staying in an office or related facility without permission
Unlawful restraint including via telephone calls and online inquiries
Discriminatory speech and conduct regarding race, ethnicity, religion, family origin, occupation, etc.
Infringement of privacy by taking pictures or making video recordings without consent
Sexual harassment, stalking, repeated stalking behavior

Unreasonable changes or exchange of product or request for monetary compensation
Unreasonable response or request for an apology (including face-to-face response or request for an apology specifying the position of our employee or partners)
Excessive requests for the provision of products and services exceeding socially accepted norms
Unreasonable and excessive demands for punishment of our employees

*This policy is a translation of our original Japanese policy based upon Japanese law. The policy is applicable globally in accordance with local laws and regulations.